Category: I.T Management

Oh no. Not another acronym to remember! If you work in I.T then Change management is an important part of your role. If you have ever worked in change management…

Change is an inevitable part of life. But it’s also an inevitable and often crucial part of the growth of any business. With the innovation of new technologies, businesses thrive on…

The Peter Principle is a management concept that was named after Dr Laurence J. Peter who explains the theory that everyone in a hierarchy, from entry-level positions through to the…

When you hear the terms Due care and Due diligence, you will think they are the same and can be interchangeable but in the information security world, they actually have…

Risk management is the process of identifying, examining, measuring, mitigating, or transferring risk. Its main goal is to reduce the probability or impact of an identified risk. The risk management…

Business continuity planning is the process where senior management and security professionals develop a plan to ensure the continuous operation of the business before, during, and after an unplanned disruption…

An SLA (Service Level Agreement) is traditionally a contract between an organisation and an external service provider, such as an ISP (Internet Service Provider), a SAASP (Software as a service…

Kaizen (改善), is the Japanese word for “improvement”. In business, kaizen refers to the activities that continuously improve all functions and involve all members of the IT department from the CIO to the first-level helpdesk staff members. Working…

SharePoint Online is a powerful alternative to on-premises servers and provides a host of features that are quickly making these local servers extinct. While some might question if SharePoint Online…

The term AIOps was first used by Gartner in 2016 to describe the use of artificial intelligence (AI) to benefit IT operations.  Modern IT deployments must increasingly deal with constant demands for…