Category: I.T Management

Lifecycle of Risk Management

Risk management is the process of identifying, examining, measuring, mitigating, or transferring risk. Its main goal is to reduce the probability or impact of an identified risk. The risk management…

Internal Service Level Agreements

An SLA (Service Level Agreement) is traditionally a contract between an organisation and an external service provider, such as an ISP (Internet Service Provider), a SAASP (Software as a service…

How to use Kaizen to Drive Service Improvements

Kaizen (改善), is the Japanese word for “improvement”. In business, kaizen refers to the activities that continuously improve all functions and involve all members of the IT department from the CIO to the first-level helpdesk staff members. Working…