I.T Management Archives

ITIL Version 4 – What’s new?

ITIL is the most popular and most widely adopted IT service management framework and best practice

DevOps is s a software development method that stresses best practice that automate the processes between

What is Lean IT? After working in an I.T department for many years I have recognised

All I.T teams have different levels of support staff with a range of different skill sets

IT asset management and IT service management are very closely related siblings when it comes to

Kaizen (改善), is the Japanese word for “improvement”. In business, kaizen refers to the activities that continuously improve all functions and

Managers that are emotionally intelligent can quickly read and be aware of their employees emotions and

The First Industrial Revolution was driven by water and steam power to mechanize production. The Second

An SLA (Service Level Agreement) is traditionally a contract between an organisation and an external service

For those who work in the IT support industry, you often hear terms such as “ITIL”