ITSM vs ITIL. Why you need to know the difference?
For those who work in the IT support industry, you often hear terms such as “ITIL” and “ITSM” when discussing IT service management but most people are not always clear…
ITAM AND ITSM – How you can make ITAM work with other ITIL processes.
IT asset management (ITAM) and IT service management (ITSM) are very closely related siblings when it comes to IT management, yet they often don’t play together as much as they…