factory reset iphone

Whether you’re selling your iPhone or taking it for repair, you should factory reset it to delete your accounts and remove your content. A factory reset can also help resolve issues with your phone if it’s crashing or freezing, or suffering from problems you can’t identify.

Wait – before you begin, do these important steps.

  1. Make sure your Mac or PC is updated. If you’re using iTunes to perform the rest, make sure you have the latest version. If you can’t access a computer and your device still works, you can erase and restore your device without a computer.
  2. If you want to save the information on your iPhone, iPad or iPod, make a backup. This can be done through iTunes or from the device to iCloud.
  3. Go to Settings > [your name] > iCloud, tap Find My iPhone, then turn it off. Enter your Apple Id password when prompted.

Reset from your device

To factory-reset an iPhone or iPad

Go to Settings > General > Reset > Erase All Content and Settings.

Reset using iTunes

  1. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  2. Connect your device to your computer. 
  3. If a message asks for your device passcode or to Trust This Computer, follow the on-screen steps.
  4. Select your device when it appears on your computer. 
  5. Click Restore [device]. If you’re signed in to Find My, you need to sign out before you can click Restore.
  1. Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS or iPod software.
  2. After your device restores to factory settings, it restarts. Now you can set it up as new.

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