Netflix error code H403 on your Windows 10 computer is often accompanied by the message “Sorry, there was a problem communicating with Netflix. Please try again.” This error will typically point to a network connectivity issue that is preventing the computer from reaching the Netflix service or the Netflix configuration/ login information stored on your computer will need to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Troubleshooting and Possible Solutions to Netflix error h403
Sign in on another device
To pinpoint your issue, sign in to Netflix on a different device using the same network as your computer.
NOTE: If you are already signed in to your account on another device you will first need to sign out of Netflix, then sign in again.
- If you see an error code or error message when you sign in or try to watch, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.
- If you do not see an error code or error message, continue troubleshooting below.
Reset the Netflix App
Try resetting the app at Settings > Apps & Features > Netflix > Advanced Options > Reset.
Uninstall and reinstall the Netflix app
Uninstall the Netflix app
NOTE: By uninstalling the Netflix app you will delete any titles you have downloaded to the device.
- From the Start menu, type Netflix.
- Right-click on or tap and hold the Netflix app.
- A popup will appear. Select Uninstall.
- Select Uninstall again.
Reinstall the Netflix app
- From the Start menu, select Store.
- Select Search from the upper right corner of the screen.
- Type Netflix in the search box and press Enter.
- Select Netflix from the results.
- Select Install.
- If you are prompted to sign in, sign in with your Microsoft information.
- Once installation is complete, launch the app and try Netflix again.
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions to improve your wireless connectivity:
- Move your router to a new location to improve signal strength. You’ll usually see better reception throughout your home if the router is in a central location.
- Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
- Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.