A Backlight bleed is a common issue that often occurs with LCD displays. It is caused by the backlight situated behind the screen not being completely blocked by the other components on top of it. The result causes light to escape from the edges of the screen in places where the display should be sealed to prevent the leakage of the light. It is known that Various models of the Microsoft Surface family of products are notorious to experiencing such issues with their displays. While this isn’t necessarily a major hardware defect, it’s something that could affect the experience with the device and which could get worse over time, so most manufacturers whose devices are affected agree to exchange units with new ones.
If you have an affected device and it is within 30 days of purchase, you can attempt to have Microsoft issue a replacement with no problem at all. However it has been reported that it may not be that easy to get a replacement from Microsoft. Users have confirmed that a Microsoft advised in some cases that they couldn’t exchange the device since all Surface products have this issue.
This response is really unacceptable and those who have invested in a premium device at a premium price expect quality, and rightly so. Some backlight bleed is acceptable, and normalbut with some Surface products it is quite noticeable, and with the device being for creators, being premium, the range topper, it really doesn’t bode well. This poor quality control, leaves you thinking that the hundreds or even thousands of bucks thrown at Microsoft for the device just isn’t worth it.
The bad news is that there is no workaround available to fix the backlight bleed issue on the Surface Pro. For some users, the light bleed issue is nothing to be concerned about, as it becomes less visible when logging in and working on the device, but it gets easier to notice on dark backgrounds and when playing games with darker graphics. It may be that, for your particular device, it isn’t as noticeable. For others, you just may not care for an issue like that. But for others, it can be a distraction, it can make the device feel less premium, and is generally an annoyance.
The bottom line is this flaw is unacceptable by Microsoft and users deserve a premium product that shouldn’t have these problems.