ITIL V4 Study Guide – Introduction
ITIL Study Guide – Introduction Welcome to our library of ITIL study guides to help you pass the ITIL V4 Exam. The IT Infrastructure Library (ITIL) is sometimes referred to…
ITIL V4 Study Guide – The ITIL Service Value Chain
The most recent version of ITIL, ITIL 4 introduced a lot of new concepts. One of these new concepts is the Service Value System, Service Value Chain and Value Stream. The Service Value Chain (SVC) is the…